Help Centre
Your questions,
answered.
Everything you need to know about Pearls White clear aligners, scanning options, and your smile journey.
All About Pearls White Clear Aligners
Pearls White Clear Aligners are custom-made, nearly invisible orthodontic trays designed to gradually straighten your teeth from the comfort of your home.
Your treatment plan is created using advanced 3D technology and reviewed by licensed dental professionals. Each set of aligners gently moves your teeth closer to their desired position.
Most adults and teens with mild to moderate crowding, spacing, overbite, underbite, or crossbite may qualify. Our dental team will review your case before approving treatment.
Most treatments are completed within 4–10 months, depending on the complexity of your case and how consistently you wear your aligners.
For best results, aligners should be worn for 20–22 hours per day and removed only for eating, drinking anything other than water, and brushing.
No. Pearls White aligners are made from clear, BPA-free material and are designed to be discreet when worn.
You may experience mild pressure or discomfort when switching to a new set of aligners. This is normal and indicates that your teeth are moving.
Retainers are recommended after treatment to maintain your new smile. Retainer options will be available before treatment completion.
Yes. Every treatment plan is reviewed and monitored by licensed dental professionals throughout your smile journey.
In-Clinic Scan
An In-Clinic Scan is a quick and comfortable digital scan of your teeth performed at one of our partner scanning locations.
Most appointments take approximately 15–20 minutes.
No. The scan is completely non-invasive and pain-free.
No. The digital scan replaces traditional impressions entirely.
Digital scans provide highly detailed 3D images of your teeth and are considered one of the most accurate methods available.
Most customers receive their 3D treatment preview within a few business days after their scan.
Simply bring a valid photo ID and arrive a few minutes early for your appointment.
Yes. Contact our support team and we'll help you reschedule at a time that works for you.
The scan fee is displayed during checkout and covers your professional digital scan appointment.
Dental Monitoring
Our dental professionals periodically review your progress using photos and treatment records submitted during your treatment.
Yes. Our support team and dental professionals are available throughout your smile journey.
Our dental team will review your case and determine the appropriate next steps to get your treatment back on track.
Absolutely. Our customer care team is available to answer questions and assist you at any point during treatment.
Monitoring helps ensure your treatment progresses safely and effectively, catching any issues early so your results stay on track.
Refunds
Refund eligibility depends on the stage of treatment and is outlined in our Refund Policy available on our website.
Approved refunds are typically processed within 10–12 business days.
Once aligners have been manufactured, refund eligibility may be limited. Please refer to our Refund Policy for full details.
Still have questions?
